Return Policy

Overview

At our store, we are committed to providing comfortable, high-quality lingerie and underwear. Every order is inspected before shipment to ensure it meets our quality standards.

Due to the hygienic nature of underwear products, return and refund eligibility is limited and subject to the conditions outlined below.

Return Eligibility

Returns are accepted only under the following circumstances:

  • The item arrives damaged

  • The item is defective

  • The wrong item was received due to a fulfillment error

To be eligible for a return, the item must:

  • Be unused and unworn

  • Be in original condition

  • Include original packaging and tags

  • Be accompanied by valid proof of purchase

Non-Returnable Items

For hygiene and safety reasons, the following items are not eligible for return or refund unless they arrive damaged or defective:

  • Underwear or lingerie that has been worn, washed, or tried on

  • Items without original packaging or tags

  • Items marked FINAL SALE, CLEARANCE, or PROMOTIONAL

  • Items returned without prior approval

Damaged or Incorrect Items

Customers should inspect their order upon delivery.

If your item arrives damaged, defective, or incorrect, please contact customer support within 15 days of delivery.

When contacting us, please include:

  • Your order number

  • Clear photos of the item

  • Photos of the packaging

This information helps us resolve the issue quickly.

Refunds

If a return request is approved:

  • A replacement item may be sent if available

  • Alternatively, a full or partial refund may be issued depending on the situation

Refunds are processed after the returned item has been received and inspected.

Approved refunds will be issued to the original payment method.

Shipping fees are refundable only if the issue is confirmed to be due to a defect or fulfillment error.

Return Request Process

Before returning any item, customers must contact customer support to request return authorization.

Returns sent without prior approval may not be accepted.

If your return is approved, we will provide detailed instructions and the return address.

Customers are responsible for return shipping costs unless the return is due to a confirmed defect or fulfillment error.

Additional Notes

  • All return or refund requests must be submitted within 15 days of delivery

  • Items must meet the return eligibility requirements listed above

  • Our store reserves the right to refuse returns that do not meet these conditions

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